Florida Department of Financial Services - Mediation FAQs (residential property and auto claim mediation, who may request it, cost, effect)
Edition and licensing notes
Publisher. Florida Department of Financial Services, Division of Consumer Services (www.myfloridacfo.com)
Edition. undated page; retrieved 2026-09-29
Status. Publication of the Florida Department of Financial Services, Division of Consumer Services.
What this document is
Florida Department of Financial Services - Mediation FAQs (residential property and auto claim mediation, who may request it, cost, effect) is a reference published by Florida Department of Financial Services, Division of Consumer Services (www.myfloridacfo.com). It is one of the Florida documents that insurance license exam questions are written from, including florida personal lines, florida claims adjuster practice questions. This page summarizes it and points to the official version, which is the text to rely on.
Sections cited in practice questions
Each practice answer shows the exact passage it comes from. These are sections of this document that questions cite, with a short excerpt from the source text.
- Florida Department of Financial Services, Mediation FAQs (undated page, retrieved 2026-09-29), Is my dispute eligible? (claims not eligible)
“The following types of claims are not eligible for Residential and Commercial Residential mediation: Claims arising from a commercial lines policy Claims arising from a National Flood Insurance Program (NFIP) policy Claims that involve liability coverages Claims currently in litigation or appraisal...”
- Florida Department of Financial Services, Mediation FAQs (undated page, retrieved 2026-09-29), Mediation FAQs (introduction)
“Mediation is non-binding, which means none of the parties are required to accept the outcome.”
- Florida Department of Financial Services, Mediation FAQs, What happens if my claim is not settled
“You may want to invoke the appraisal/arbitration clause, if available in your policy. This is a legal binding process in which all parties involved agree to abide by the decision made by an appraiser.”
- Florida Department of Financial Services, Mediation FAQs, Is my dispute eligible
“The following types of claims are not eligible for Residential and Commercial Residential mediation: Claims arising from a commercial lines policy Claims arising from a National Flood Insurance Program (NFIP) policy Claims that involve liability coverages”
- Florida Department of Financial Services, Mediation FAQs, Is my dispute eligible: Neutral Evaluation
“Neutral Evaluation is mandatory if requested by you or your insurance company. The Neutral Evaluation is non-binding, and both parties retain their right to pursue legal action.”
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More Florida sources
- Florida Administrative Code, Division 69O: chs. 69O-123 (Civil Remedy), 69O-124 (Anti-Coercion), 69O-125 (Unfair Discrimination), 69O-142 (Insurer Conduct), 69O-153 (Deceptive Insurance Practices), 69O-189 (Workers' Compensation), 69O-196 (Premium Finance Companies), 69O-215 (Agents), 69O-220 (Adjusters), 69O-228 (Continuing Education), 69O-230 (General Ethics and Disclosure Requirements) and 69O-231 (Penalty Guidelines for Insurance Representatives) (98 rules, 69O-123.001-69O-231.160)Regulation
- Florida Administrative Code, Division 69O (Office of Insurance Regulation): chs. 69O-166 (Property and Casualty Insurer Practices), 69O-167 (Property and Casualty Insurance Contracts), 69O-170 (Property and Casualty Insurance Rating), 69O-175 (Motor Vehicle Insurance) and 69O-176 (Motor Vehicle Insurance Requirements), 87 of the 89 rules the publisher lists (the two omitted are 69O-170.021 and 69O-170.022, transferred stubs whose .doc file holds a title and nothing else) (87 rules, 69O-166.021-69O-176.022)Regulation
- Florida Statutes s. 626.112 - License and appointment requiredState statute
- Florida Statutes s. 626.2815 - Continuing education requirementsState statute
- Florida Statutes s. 626.611 - Grounds for compulsory refusal, suspension, or revocation of licenseState statute
- Florida Statutes s. 626.621 - Grounds for discretionary refusal, suspension, or revocation of licenseState statute
- Florida Statutes s. 626.641 - Duration of suspension or revocation of licenseState statute
- Florida Statutes s. 626.7451 - Managing general agents; required contract provisionsState statute